Shipping Policy
Shipping Terms
Payment Methods
Customers can choose products according to their personal preferences, and cash on delivery is supported.
Return Policy
For returns, please refer to the store's return policy.
After-Sales Service
If you have any questions after receiving the goods, please contact our online customer service promptly. We are at your service 24/7!
Logistics Terms
Shipping Fee: Free shipping on all orders ✨
Shipping Time: After successful order placement, we will arrange shipment in sequence, which will be dispatched within approximately 3 business days. Delivery is supported on weekends and public holidays.
Delivery Time: After order completion, delivery will take approximately 7-10 business days.
Signing Instructions:
Please leave a valid address and contact phone number for signing.
Upon receiving the goods, please check on the spot whether the outer packaging is intact, whether the quantity of goods matches the order, and whether the shopping list is complete. You can refuse to accept the package if the outer seal is damaged.
If you are unable to sign for the package yourself, you can authorize someone else to sign on your behalf. The authorized person must also follow the above inspection procedures. The courier is only responsible for delivery to the designated address and does not guarantee delivery to the designated person.
Orders with incomplete information: Orders that cannot be delivered due to incomplete information will be held by the courier for 5 days. The company will notify you by email. If you do not reply within 5 days, a return and refund will be arranged. Thank you for your understanding.
Return and Exchange Policy
If the product is defective, a full refund can be requested.
The return and exchange methods and conditions are subject to the records on the sales page and in the order process.
Returned goods must have all products, gifts, accessories, packaging, and related documents intact. If there is an invoice, it must be returned as well.
If a refund is required due to a return, exchange, or contract expiration, the company will process the invoice or credit note on your behalf in accordance with relevant laws and regulations.
Frequently Asked Questions
Q1: Can I specify a delivery time?
A1: Different delivery time periods correspond to different delivery periods based on the "Transportation Company" information in the order.
Q2: How do I complain about a courier?
A2: You can contact the local service hotline of the transportation company based on the information in the order.
Q3: How long does delivery take?
A3: Under normal circumstances, delivery will be made within 7 business days after ordering (excluding Sundays).
Q4: What should I pay attention to when signing for the package?
A4: Please ensure the outer packaging is intact. You can refuse delivery if the packaging is damaged.
Q5: Do I need to provide identification upon receipt?
A5: No. The courier is only responsible for delivery to the designated address. Anyone (such as the receptionist) can sign for the package.
Q6: What if someone else signs for my order?
A6: Please contact the customer service of the courier company listed in your order.
Q7: How do I check the status of my partner delivery company?
A7: Please check the corresponding courier company information according to the "Transportation Company" information in your order.
If you have any questions, please feel free to contact us: [service@mail.wjwygww.com]. Customer service is available 24/7.